Post Congress Masterclass Workshop 1 : 

Patient-Centered Care: Strategies for Achieving Excellence

Dates – To Be Confirmed | 13:00 – 15:00 Hrs. Saudi Arabian Time.


Workshop Description: This dynamic workshop is designed to guide healthcare professionals in implementing patientcentered care practices to enhance the overall patient experience. Through interactive discussions, case studies, and practical exercises, participants will gain a deep understanding of patient-centered care principles and learn practical strategies for incorporating them into their daily practice.

Workshop Agenda:

Session 1: Creating Organizational Structures for Engagement

  • Understanding the importance of organizational culture and leadership in fostering patient-centered care
  • Exploring strategies to empower staff and engage them in the delivery of person- centered care
  • Establishing effective communication channels and feedback mechanisms to involve patients, families, and staff in decision-making processes

Session 2: Connecting Values, Strategies, and Action

  • Aligning organizational values with patient-centered care principles and developing a comprehensive strategy for implementation
  • Translating values into actionable goals, policies, and procedures
  • Developing performance measurement systems to monitor progress and ensure accountability

Session 3: Promoting Partnership and Knowing What Matters

  • Understanding the importance of building meaningful partnerships with patients, families, and the community
  • Enhancing communication skills to actively listen, understand patient preferences, and involve them in care decisions
  • Implementing strategies to identify and address patients’ emotional, social, and spiritual needs

Session 4: Using Evidence to Drive Improvement

  • Leveraging data and evidence to inform decision-making and drive quality improvement initiatives
  • Implementing best practices and evidence-based interventions to enhance patient experience
  • Establishing mechanisms for continuous evaluation, feedback, and adaptation to ensure ongoing improvement



Post Congress Masterclass Workshop 2

Staff Stress Management and Staff Empowerment to Enhance Patient Experience

Dates – To Be Confirmed | 15:15 – 17:15 Hrs. Saudi Arabian Time.


Introduction: Participants will engage in an immersive learning experience, explore advanced stress management techniques and empowerment strategies, examining the evidence-based correlation between staff well-being, job satisfaction, and the delivery of high-quality patient care.

Session Outline:

  1. Unravelling the Nexus between Staff Well-being and Patient Experience:
  • Dissecting the multifaceted dimensions of staff well-being and its pivotal role in cultivating a nurturing healthcare environment conducive to optimal patient outcomes.
  1. Advanced Stress Management Techniques for Healthcare Professionals:
  • Introducing cutting-edge stress management methodologies tailored to the unique demands of healthcare settings, leveraging evidence-based practices such as mindfulness-based interventions, cognitive restructuring, and resilience training.
  • Equipping participants with sophisticated tools for identifying and mitigating workplace stressors and fostering a resilient and supportive environment for staff well-being.
  1. Empowerment Strategies to Foster Patient-Centered Care Excellence:
  • Identifying advanced approaches to enhance staff empowerment through the promotion of shared decision-making, autonomous practice, interprofessional collaboration, and continuous professional development.
  • Navigating the intricate path to fostering a culture of empowerment within healthcare organizations, harnessing sophisticated strategies such as transformational leadership, team-based models, and technological advancements.
  1. Interactive Group Activities Equipped with advanced stress management techniques and empowerment strategies, attendees will be poised to navigate the challenges of a complex healthcare landscape while promoting staff wellbeing and enhancing the patient experience. Through their elevated knowledge and refined approach, participants will contribute to a healthcare paradigm characterized by exceptional compassion, empathy, and optimal care outcomes.